Get in Touch with the VBTS Team
Get in touch with us – let’s grow together.
Our Location
33b Pastorale Avenue Durbanville Industrial Cape Town 7550
Our Email
on****@*****co.za
FAQ
frequently
asked
questions.
Account & Registration
How do I register for a wholesale account?
You can register via our website by completing the wholesale application form and providing the required business documents.
Who qualifies for a wholesale account?
We supply only to registered vape-related businesses, tobacconists, and supermarkets selling vape or hookah products. A valid CIPC registration is required.
Can I register as an individual or for personal use?
No. VBTS is a B2B wholesale supplier and does not serve the public directly.
How long does it take to approve my application?
Applications are typically reviewed within 1–3 business days. We may contact you for additional verification.
Pricing & Product Information
Can I get a price list?
Pricing is available only to approved wholesale account holders. Once registered and verified, you will have full access to our pricing and stock information.
Do you sell to the public?
No, we only serve verified retail and wholesale partners in the vape industry.
Orders & Minimums
Is there a minimum order quantity (MOQ)?
MOQs may apply to certain products. Details are available once your wholesale account is approved.
How do I place an order?
Orders can be placed through our online platform once your account is activated.
Shipping & Delivery
Do you offer delivery?
Yes, we offer reliable nationwide delivery via trusted courier services. Shipping fees are not based on weight, but they do vary depending on your location — with different rates for major cities and outlying areas.
Do you offer free shipping?
Yes, we offer free delivery on all orders over R3,500 (excluding VAT). For orders below this threshold, a delivery fee will apply based on your region.
How long does delivery take?
Orders within the Western Cape are typically delivered within 48 hours. Deliveries to areas outside the Western Cape generally take between 48–72 hours, depending on your location.
Returns & Support
What is your return policy?
We do not accept returns on coils, batteries, or disposable vapes under any circumstances. We strongly recommend testing these products in-store before handing them over to your customers. For full details, please refer to our Returns Policy in the Terms & Conditions.
What should I do if I receive a faulty product?
Please report any faulty items within 48 hours of delivery by contacting us with clear photos and a description of the issue. Our team will guide you through the process in line with our Terms & Conditions.
Customer Support for End-Users
I have a concern about a product I purchased — how should I handle it?
If you’ve purchased a product made by us, please return it to the store where you bought it, along with your receipt. The store will contact us directly, and we’ll work with them to resolve the issue.
Is there a time limit for returning a product I purchased in-store?
Yes. Our return policy applies to the vape stores we supply, and they, in turn, apply it to their customers. If you experience an issue with one of our products, you must return it to the store where you purchased it within 7 days, along with your receipt. The store will then follow the proper process to contact us within the allowed return period.
Can I contact VBTS directly about a product issue?
We do not handle consumer returns or complaints directly. All product issues must be reported through the store where the item was purchased. This ensures proper tracking and resolution through our wholesale partners.
I have a question about one of your e-liquids. Can you give me more information?
If your question is related to flavour, ingredients, or how a product performs, please speak to the store you purchased it from. They can provide guidance and contact us if further information is required.
I want to buy directly from VBTS — is that possible?
VBTS is a wholesale-only supplier and does not sell to the public. Please visit one of our partnered retailers to purchase our products.